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Motorola for the win

As you’re aware if you follow this blog — all two of you — I recently broke my cell/mobile phone and needed to replace it. I know, this is stunning news that you just never hear and likely haven’t experienced yourself, but bear with me. 🙂 Although I had a cell/mobile phone long before many people did, I essentially gave up on them and stopped owning one for many years due to the way that the Canadian cell phone oligopoly rapes their customers.

In 2017 I decided to buy a phone from an American supplier — Ting, who operated based on paying only for the services you wanted and used — even though I was in Canada. Ting was a mobile virtual network operator owned by Tucows (before they sold it), a Canadian company who also own OpenSRS, a domain registrar who operate based on the reseller model. One of these days I will write more about them and why I left them after almost twenty years, but it should suffice to say that they didn’t (and don’t) live up to their own hype. Tucows never opened Ting in Canada because of how fucked-up the Canadian cell phone market is, and they essentially said that to their Canadian clients … without using the four-letter word I used. 🙂

However, Ting was awesome for the approximately two years I used them. (They actually did live up to their hype!) They’re not any more, sadly, because they now operate based on the plan system like just about everyone else, rather than actually charging you for what you need and use. (Tucows sold Ting Mobile.)

Through Ting I bought a phone that was adequate for my needs, a US$60 smartphone. Why didn’t I spend a thousand dollars on an Iphone? Because I don’t give a fuck about fads like owning the latest and greatest tracking device. Simply put, I just needed a portable computer in my hands that would tell me when I had email that may or may not need my immediate attention. I roamed in Canada, of course, but that was still cheaper in the long run than owning a Canadian cell phone. Bizarre, but true! I also wasn’t scrolling through Facebook endlessly and watching videos on it; all it did, essentially, was check my email. (In January 2024, after Rogers and Bell coincidentally raised their rates at the same time by about the same amount — after Rogers bought Shaw and promised that being allowed to do that would cause rates to be lowered! — I’m again hearing other Canadians talking about getting a non-Canadian phone and roaming! With VoIP and Internet-based messengers like Signal, why not?! Welcome to the 21st century!)

I still have that $60 cell phone! I occasionally use it on wifi, but I suspect it wouldn’t be welcome on any cell networks in 2024, or be able to download the latest apps.

In 2019 I was enticed to join Freedom Mobile, to whom I refer as Troublesome Mobile. I am not generally someone who looks for the cheapest, nastiest deals around — quality is not cheap, but quality isn’t to be found in this industry at any price! — but considering the extent to which the Canadian cell industry, as I say, rapes the Canadian population, the deal was good for what I needed, a portable computer that let’s me check my business email when I’m out. I don’t know anyone who pays $15 a month (before taxes) to be connected wherever they go.

Troublesome Mobile offered a Motorola phone at a reasonable price, so I went for it. I had bought a Samsung tablet a few years before but, as I said at the time, “In a nutshell, I am mightily disappointed in my Samsung/Android tablet.” So there was no way I was gong to acquire a Samsung phone, and I never will seeing as they have become the Apple of the Android world. When looking for a new phone late last year, I decided on another cheap, unlocked phone from an electronics retailer. I mean, smartphones have been around for years now, right? Apple is up to the Iphone 132 now or something, I believe, and each iteration is a vast improvement over the one before, right?! Well, apparently not. I was well aware that my old Motorola had Motorola apps on it that imparted more functionality on the phone than what comes with Android the operating system, but I naïvely figured that by 2024 those things would be standard in the OS. Ha! They aren’t, but I knew I’d adapt … until my new Cat Phone wouldn’t play nicely with my network of (limited) choice.

So I returned it and, as I said, walked into the trap of the Canadian cell phone oligopoly and crawled back to Troublesome Mobile on my hands and knees and handed over a couple of hundred dollars for another, low-end Motorola. Now, with my new phone, I can again karate chop my torch on. Yippee. Sadly, I learned that the feature of my old phone whereby I could do a double wrist twist to turn on the camera doesn’t work any more. As I said, new versions of software don’t imply improvement.

I readily admit that my vast experience will all of three brands of smartphones doesn’t hold a candle to the experience of selfie queen Kim Kardashian, who can afford to buy (or is probably given) a new phone every week, but Motorola is one company that I’m reasonably content with … except for the fact that it’s owned by Lenovo, who are based in the hostage-taking PRC. Now all I need is a Motorola sponsorship so that I can get paid for my effusive words of high praise! 🙂

Excellent service (not!) at Visions Electronics, Vancouver

I did something for the first time in my life on Boxing Day, and that was go shopping looking for a Boxing Day deal, days after I had smashed my cell phone by dropping it. I’d done a bit of online research in advance, of course, so I already knew roughly what I wanted. My old phone was running Android 9 (“Pie”, to you weirdos that like to use silly words instead of version numbers) and the new one runs Android 12. (I’ll have more to say about how crappy Android 12 is in a future post. How Google gets away with selling a software product [as Microsoft does], even though it’s open source, without providing any kind of support except through their fanbois is beyond my understanding.) I’d also decided to shop at Visions Electronics, who had been open on South East Marine Drive at the north end of the Knight Street Bridge for a few years. I’d never been in there, so I thought it was time I had a look after driving past about a million times.

Although I wasn’t there at opening time, I was still surprised at how “un-busy” they were. It’s not as if the place was deserted, but I suppose they just didn’t have the deals people wanted. Apparently Boxing Day sales are a thing of the past, with Black Friday and Cyber Monday taking their place.

I first went over to the big “CELLULAR” sign, where I found … no cell phones. I eventually found a small cell-phone display (nowhere near the big “CELLULAR” sign!), but they were just selling phone packages from the Canadian cell-phone oligopoly (including my current provider, Troublesome Mobile, aka Freedom Mobile), which was definitely not why I was there. I just wanted an unlocked phone. The salesperson there was uninterested in helping me if I was looking for an unlocked phone — he was busy doing something else on a computer anyway, and I was unhelpfully interrupting him — and pointed to a desk where customers were apparently checking out and paying for goods.

Unlike the old A&B Sound, which used to be located further west on South West Marine Drive, the place wasn’t roaming with salespeople looking for marks, even though the interior decor is similar with boxes piled everywhere. Instead I made my way to the head of a short queue where I stated that I was interested in a Cat S42 smartphone, and that I had questions. Instead of a helpful salesperson being very interested in selling me a phone, all I received in response — besides a look at the phone in question — was aggression towards and disinterest in my questions, one of which was based on the visions.ca website reporting different specifications for the phone than the Cat Phones website. Just as I didn’t really want to have a phone with a smashed screen, I also didn’t want to drag out the process any longer than was necessary by going somewhere else or going back home empty-handed to restart my research for what has become a standard consumer good, but for which cell-phone companies charge sometimes four figures for their products!

Anyway, to make a long story short I handed over my money to the ungrateful salesperson and walked out with the new phone. Admittedly, I got it for $210 less than the price on the Cat Phones website, but considering how I felt I was not really welcome or wanted in their store, I don’t plan to go back for anything else. Just not gonna happen!


Updated, 2 January 2024: After wasting several hours of my life on the Cat Phone (not the Bat Phone!), both on the phone itself and on the line with Troublesome Mobile (aka Freedom Mobile) for the better part of two hours, I returned the phone today to Visions Electronics because, despite the fact that one would assume that the phone was manufactured according to “standards” by Bullitt Mobile Ltd. in the UK, Troublesome Mobile declared that it was an “off-brand” phone and it was incompatible with their MMS system! It so happened that I returned it to the same salesperson (Thomas Lai-Mana) who sold it to me and who was completely uninterested in answering my questions when I bought it. Surprisingly (or maybe not!), he wasn’t one bit interested in why I returned it!

I also returned it because, despite the fact that the Visions website states that the phone is compatible with “All known Canadian carriers” (which seems an odd way to put it) … it wasn’t! Frankly, I don’t know whether to blame Bullitt Mobile Ltd. or Troublesome Mobile, but I already have a very low opinion of Troublesome/Freedom Mobile, so let’s go with them.

I then unwillingly (but knowingly) walked into the trap laid by Canadian mobile operators and went to a Troublesome Mobile retail location and bought a Motorola Moto G Pure … for fifty bucks less. (I bought it outright, not on some stupid payment plan.) I’ll have more to say about this ongoing scam in due course, but I’ve got so much to complain about at the moment that I need to take a break for the sake of my sanity! 🙂

Updated, 8 January 2024: I mentioned my experience at Visions to a friend, and she told me she and her husband had had a similar negative experience with a TV purchase from them. If only I had known I could have avoided my experience!

411 directory assistance is questionable at best, a scam at worst

Phone scams

Phone scams.

A couple of months ago I was temporarily in a bit of a desperate situation. I had just been dropped off at a ferry terminal by friends, and I had left something important in their car. I was sure they had a cell phone, but I didn’t know their number. But if anyone had their cell number it would be their son, so I dialled 411 to get his home number. I do realise these days that the phone book isn’t what it once was, and my own number isn’t even in it, but it was worth a shot to save my friends from driving all the way home and then having to turn around and do the drive again. So I gave directory assistance the name and town I required. Efficient as ever, they immediately came back (within seconds) with a number for, I guess, the right name but in a different town. This was no use to me, so I called back. I explained what had happened, and restated the name and town.

This time I got the opposite result: a different person in the right town. So I gave up and left a message on my friends’ land line. In retrospect, I don’t even think what I was given was anything even close to what I asked for; if I want the number for Bob Smith in Town A, why give me the number for a random Bob Smith in Town B? That’s not what I asked for! And in the second case, what’s the point in giving me the number for Barb Smith in Town A?!

I eventually got a hold of my friends and got my stuff back. I felt bad for making them drive back to the ferry terminal, but all ended well, and I was only one ferry behind schedule.

Fast forward a few weeks and, of course, I’m billed for the two pointless directory assistance calls by Troublesome Mobile (aka Freedom Mobile). I expected this, of course, and as planned I phoned them and asked for those charges to be cancelled. (If my second 411 attempt had been successful I’d have eaten the first charge, but both times directory assistance just shovelled a random number in my direction and washed their hands of me.) I was told flat out by Troublesome Mobile that, as they were billed to Troublesome by a third party, they could not refund the charges for the calls. Supposedly I would have to phone the third party to get a refund. What?! I obviously don’t even have an account with this third party, so how the fuck would I or they even do that?! They couldn’t give me a phone number to call, so said I should just phone 411.

I explained to Troublesome Mobile — I have a long list of alternative names for them, but “Troublesome Mobile” is probably the only polite one and the closest to “Freedom Mobile” — that they provided the opportunity for me to use the service and they billed me for the service, so they were the only party it made sense for me to call! To make a long story short, after much hemming and hawing and obfuscation and making sure that I understood the obvious, that the service wasn’t free, they finally agreed — “just this one time” — to refund my $3.50 ($1.75 per call).

In the “old days” 411 was a useful service. But, like all mass services these days, the people in the call centres are being timed like rats in a maze, and there’s no time allowed to actually confirm with the caller exactly what they want and that the information the call taker has is what the caller wants (I remember they used to do that) and there’s no opportunity to tell the system that the number you’ve been given is of no use to you or wasn’t even what you asked for in the first place. Nope, it’s just hit a couple of buttons and get the caller off the line as quickly as possible so that you can move onto the next call.

For this reason I will go out of my way to try anything except calling 411 in the future. A dollar fifty isn’t a life-changing amount of money, but as usual — especially with Troublesome Mobile (aka Freedom Mobile) and Canadian cell phone companies in general — it’s the principle of the matter. I will not allow them to take my money without at least providing the service for which I’m supposedly paying — and which they are advertising on the outside of the box; either they give me the number I’m actually looking for, or they be honest and tell me that they don’t have it and therefore are not going to charge me for their inability to provide it. Anything else is theft, and failing to provide the service you’re advertising and still charging for it is a scam. If more consumers actually acted on being scammed out of a dollar fifty once in a while the phone companies might actually go back to providing the service they’re claiming to offer.

Rogers buys Shaw. How bad can the news get?

Three weeks ago it was announced that Rogers Communications Inc. is planning to buy Shaw Communications Inc. This is yet another example of the big communications and media companies in Canada giving the middle finger to the public, and doing what they want to maintain the oligopoly they hold over the aforementioned marketplaces. Study after study, year after year finds that Canadians pay the highest prices for cell phone usage in the world, and yet the federal government, who are supposed to regulate these companies, pays lip service to lower prices but never actually follow that up with action.

Shaw owns Freedom Mobile (to whom I refer as “Troublesome Mobile” given the absolute gong show I had transferring a number to them from Virgin, a number I actually had to abandon), and they are the only reason I only quite recently got a cell phone in Canada. Before 2019 I found it more convenient and cheaper to have a phone with an American provider and “roam” in Canada. I combined that with Sugar Mobile to have a Canadian phone number. It wasn’t exactly a great system, but having lived in Third World countries in the past I am used to “making a plan” to work around the inefficiencies of Third World governments and thinking. Welcome to Canada.

Ironically, Air Canada just cancelled their planned purchase of Air Transat. The reason? The European Commission wanted concessions from the newly enlarged airline, while the Canadian government had given the green light to the merger. Thank the gods for the EC, saving Canadians from ourselves.

There has been talk that the federal government could insist that Freedom Mobile and perhaps Shaw’s fledgling cell phone service, Shaw Mobile, be excluded from the deal, to do something to encourage the nascent development of competition in our mobile industry, but such a suggestion assumes that the Canadian federal government has the cojones to do so. (But speaking of Shaw Mobile, it looks to me a lot like Sugar Mobile, the company against which Rogers successfully waged a legal challenge to shut them down in 2017! That hypocrisy is a story for another day though.) While I would support the federal government doing something like that, it won’t be enough for other opponents of the deal, such as OpenMedia.

I can assure Brad Shaw and Edward Rogers though that, regardless of the action or lack thereof from the Canadian government, if the purchase and merger go ahead, the new company will lose a long-time customer of Internet connectivity, cable TV, and now cell/mobile service. The cell service will go back to the United States; Internet will probably go to one of the resellers (possibly even of Rogers, but we don’t have much choice), and if I can get my shit together we’ll “cut the cable” completely.


Updated, 2021-04-07: Add link to Troublesome Mobile.

Cell phone carriers coincidentally raise prices at the same time

Within the last few days, two of the “big three” cell phone companies in the uncompetitive Canadian cartel/oligopoly (Bell and Rogers) “coincidentally” raised their prices at exactly the same time by exactly the same amount! Telus jumped the gun by doing the same in January, apparently. Wow, what are the chances?! What an incredible coincidence — and I mean “incredible” 100% literally. Should Canadian consumers rush out and buy lottery tickets, or (more likely) look skyward and prepare to dodge lightning bolts?

Probably neither, actually. The proper response is to adopt the position — i.e., bend over. As Michael Geist writes, Why Are Canadian Wireless Carriers Increasing Prices? Because They Can. And because they have nothing but contempt for their customers.

Can anybody say “collusion”? I knew you could.

Thieving bastards.

Possible arrival of Verizon in Canada

I’m not a big fan of multinationals, and quite frankly I’m dubious about the possible entry of Verizon into the Canadian cell phone market — the market with the highest prices and least competition in the world. (Third World countries like Somalia and Zambia have better service and lower prices than Canada.) I’m also not happy about the way the scheme to encourage new entrants and more competition in the market has been co-opted by the Big Three (Bell, Telus and Rogers).

But if companies like Bell are willing to take many of their customers’ hard-earned dollars out of their overflowing coffers to buy full-page advertising in major newspapers to convince the same customers they’re already screwing that Verizon’s entry into Canada is a bad thing, then on that basis alone I say we should roll out the red carpet for Verizon.

Think about it. Things can’t get much worse for the consumer, and one can only hope that things get a little tougher for the incumbents, even if only temporarily.

Update, 30 July 2013: And now Telus is spending your money suing you via the federal government!

Sticker shock on Canadian cell data rates

I had to do a double take after I put myself back into my chair and fastened my seatbelt when I saw the price of data transfer on the Virgin Mobile Canada website: $51 200 per gigabyte! Holy shit Batman! Are you kidding me? (See the “Canada Rates” tab at “Long Distance and Roaming“.) On a low-end high-speed Internet connection for a residential customer, that would translate into a bill of $6.4 million per month if you used your full bandwidth allotment! How is that justifiable when other packages on their site are advertised at a “mere” $15 per gigabyte, less than three ten-thousandths of the price? How is it justifiable, period?!

Virgin Mobile Canada data rate of $51 200 per GB!

Virgin Mobile Canada data rate of $51 200 per GB!

Virgin Mobile Canada data rate of $15 per GB.

Virgin Mobile Canada data rate of $15 per GB.

It just highlights what is common knowledge among any Canadians even vaguely aware of cell phone rates outside of Canada. We have among the highest rates (on voice and data) anywhere in the world — the absolute highest according to some surveys. Even Somalia, a Third World country in the thrall of pirates and warlords that has been without a functioning government for over two decades, has better and more competitive cell service than Canada. Why we put up with this, and why our government continues to allow the cell phone companies to gang together and collectively bend us over and screw us, is beyond my comprehension.

So having braved looking at a cell phone company’s website again, I’m going to retreat back into my Luddite cave as I head down the home stretch of my fifth year without the financial millstone of a cell phone hanging around my neck.

Some more links for your consideration:


Update, 14 March 2012: A glimmer of hope on the horizon: Ottawa opens telecom to foreigners, although the announcement is a bit of a mixed bag. Not that I think that “foreigners” are Canadians’ salvation, but our own countrymen (and -women) are quite happy to screw us. However, with Canada being the most expensive place on the planet to own and operate a cell phone, there is only one way for prices to go … assuming the tendency will be to head towards the middle of the pack, and not into the stratosphere! It’s competition and a smashing of the oligopoly that’s needed, and if that means that it takes Europeans, Asians or even Africans owning cell phone companies 100%, then so be it.

Bell Canada thievery

An open letter to Bell Canada:

Your charge for a one-minute phone call from Ottawa to Vancouver of $11.27 is nothing short of thievery. It’s no wonder that people despise the “big” phone companies like Bell. This level of daylight robbery is what colours one’s opinions of other services offered by your company, such as cellular telephone services. If you will use one of your services to rob customers blind, you’ll probably do it with other services too, and so I will ensure that I avoid doing any type of business with Bell in the future based on this one extremely distasteful experience.

BlackBerry/RIM. Going, going, gone?

A couple of years ago my company had a major server outage on a primary server that brought down websites and email for almost two and a half hours. Such outages are rare, but they happen, and they happen to small hosting companies like NinerNet as well as the giants. After that outage I wrote about the lessons learnt and, without trying to deflect attention or criticism away from us, I pointed out an extensive list of major service outages experienced by the likes of Google, Amazon, YouTube, Barclays Bank, MySpace, Facebook, PayPal, Microsoft, eBay, and so on.

Also in that list was BlackBerry/RIM, and this is what I wrote at the time on them in particular:

Have a Blackberry? Do you realise that all Blackberry emails in the whole world go through one data centre in central Canada, and if that data centre has a problem, you can still use your Blackberry for a paperweight? Nobody is immune; nobody gets away unscathed.

I’m under the impression that, since then, RIM expanded that single point of failure to create multiple points of failure (often under threat of sanctions by governments who want access to their citizens’ communications), and fail they have — worldwide — in the last few days. And for several days, not just a couple of hours.

Without wanting to gloat over a mortally-wounded about-to-be corpse, RIM’s problems weren’t that difficult to predict. Unfortunately for them they are, at this time, the victim of a perfect storm that includes (among other things) poor sales and share performance, product failures, the almost simultaneous (to their technical troubles) launch of a new messaging system on the iPhone to rival BlackBerry Messenger, and these latest technical troubles. But this perfect storm is of RIM’s own making, and their problems go deeper than that anyway; they go to the heart of their core philosophies.

Now, I’m no Apple fanboi (and in the wake of the death of Steve Jobs I commend to you What Everyone Is Too Polite to Say About Steve Jobs), but at least an iPhone more resembles a “proper” computer like the one you have on your desk than the toaster in your kitchen that can only do the one or two things its manufacturer decided in its infinite wisdom it needs to do. Mobile computers (aka “smartphones”) like the iPhone and those running on the Android operating system rely on open standards when it comes to things like email. In short, open standards and systems win. (That said, Apple is not the poster child for open standards and systems, and needs to change that.) There is no central super-server somewhere handling all email for all iPhone or Android users worldwide, just waiting to fail. With BlackBerry there is … or was. End of story.

If you swallowed RIM’s mantra about their system being de rigueur for business and the iPhone being “not for business”, you’re paying for that today.

Sorry for that.


Update, 30 May 2012: Seven months later and Roger Cheng at CNET finally comes to much the same conclusion.