Despite the big “residential” section on their website at https://www.brocoglass.ca/store/5-richmond/ advertising, “Our wide selection of products and services range from custom glass tabletops to sliding doors”, the heavily accented person I spoke to at Broco Glass informs me that they do not cut glass! So no “custom” anything. To me that’s a basic function of a glass business!
Broco Glass website.
My second choice was Island Glass, where the guy had to convert from millimetres to inches! A quarter of the way through the 21st century! But he quoted me and I’ll be collecting my cut glass on Monday. (It’s now Monday night and I picked up my glass today, but they had trouble converting from millimetres to inches, so it’s the wrong size.)
That comes after Coit Cleaners stood us up on Thursday. They gave us a four-hour window in which they told us they’d be here, but texted us at the four-hour mark to cancel.
It seems that these days you can’t count on anyone to do what they say they do, such as cut glass or show up when they say they will. Of course, Coit won’t make up for the hours we spent sitting around doing nothing (and will again tomorrow [Friday]), waiting for them. Nope, they’ll just expect us to show up again tomorrow and they’ll charge us full price. Despite being a repeat customer, that will be the last time they’ll get a penny out of us!